Cancellation & Refund Policy
Transparent guidelines on cancellations, trials, and refunds for digital services in New Zealand.
Company: [COMPANY NAME] · Support Email: [support@voxostream.com] · Jurisdiction: the New Zealand Consumer Guarantees Act 1993 and Fair Trading Act
1. No auto-renewal & full control
With VexoStream New Zealand, every package is a one-time payment for a fixed term. You are never locked into silent recurring charges and never need to cancel to prevent automatic billing.
2. Test beforehand with a trial
Where enabled, we encourage visitors to request a short trial and check device compatibility upfront so you know your app and home network work smoothly before purchasing.
3. Digital content & cooling-off rights
Statutory rights for immediately delivered digital services apply in accordance with the New Zealand Consumer Guarantees Act 1993 and Fair Trading Act once you explicitly request immediate activation.
4. 48-hour technical resolution guarantee
If an activated account fails to function on a verified compatible device within 48 hours due to a technical issue on our side and our support team cannot resolve it within 48 hours, you qualify for a refund.
5. How to submit a request
Send your order details and a brief description of the issue via our contact page or WhatsApp for prompt review.